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nancy41
Level 1

How do I request a callback? The option doesn't work when I click on it.

I need a callback
1 Comment 1
Charies_M
Moderator

How do I request a callback? The option doesn't work when I click on it.

Thanks for  coming here today, nancy41.

 

I understand your desire to get a callback. But before I hand you over, I'd like to offer help.

 

Aside from our phone/chat support, the Community, we also have trained support specialist that can answer QuickBooks-related questions. That said, may I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.

 

However, if you wish to get in touch with the previous agent, you can set them a request for callback. If you have a case number, you can give it to the next representative to to help trace your previous interaction.

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

If it still doesn't work, you can try reaching us using a trial version and follow the same steps above.

 

I'm looking forward for your response. I'm always here to help. Wishing you a good one.

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