Thanks for coming here today, nancy41.
I understand your desire to get a callback. But before I hand you over, I'd like to offer help.
Aside from our phone/chat support, the Community, we also have trained support specialist that can answer QuickBooks-related questions. That said, may I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.
However, if you wish to get in touch with the previous agent, you can set them a request for callback. If you have a case number, you can give it to the next representative to to help trace your previous interaction.
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
You can check out this article for our most updated contact information: Support hours and types.
If it still doesn't work, you can try reaching us using a trial version and follow the same steps above.
I'm looking forward for your response. I'm always here to help. Wishing you a good one.