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Level 1

How do I reverse a credit card charge? I charged a customer's credit card but she wants to use a different card and wants me to refund the original card.

 
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Moderator

How do I reverse a credit card charge? I charged a customer's credit card but she wants to use a different card and wants me to refund the original card.

Hi @reka,

 

Thanks for reaching out.  You have several ways to refund a credit card charge in QuickBooks Online, depending on how you processed the payment.  This article will walk you through the steps:

 

Refund a credit card charge in QuickBooks Online

 

Hope that helps!

 

Lucas

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