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How do I show a customers payment on their statement? Many of our customers have previous balances and don't think their payments are being credited.

 
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QuickBooks Team

How do I show a customers payment on their statement? Many of our customers have previous balances and don't think their payments are being credited.

Hi there, readymixx5359. 

 

The invoice payments will show on our Customer Statements if they are assigned to that specific customer. Let's also make sure that the payment date is within the Statement Period or Date as well. We can check out the screenshot I attached below. 

 

Here are few articles that we can check out on how to link payment to invoices:

Let me know if you need anything else. Thanks!

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