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Level 1

How do I stop the annoying ads for "Live Bookkeepers" from popping up all of the time?

 
6 Comments
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QuickBooks Team

How do I stop the annoying ads for "Live Bookkeepers" from popping up all of the time?

Hi, @kenwilsonemail4.
 

Since it affects your navigation in QuickBooks Online (QBO), I suggest clicking the X or No, thanks button. That way, the browser will remember your response for the popup ads.

 

The Ads you get is about what you'll need sooner in your account.  It conveys that this feature is existing and wants you to try it.
 

For more updates about features and how to boost sales during slow seasons, visit our blog: The QuickBooks Blog.


Don't hesitate to leave a message if you need help. I'm always here to give you a hand. Take care and stay awesome always!

Highlighted
Level 1

How do I stop the annoying ads for "Live Bookkeepers" from popping up all of the time?

Your suggestions do not appear to work.
 
1. Most of the online applications do this..
This is incorrect. Most paid applications do not keep putting up ads every time you go to a new screen. If they do, once you say "no thanks' you never see this advertisement again.
 
2. I suggest clicking the X or No, thanks button. That way, the browser will remember your response for the popup ads.
This did not work. The advertisements keep coming back in on the same session. I tried Firefox and Google. Same problem.
 
3. If the ads keep on showing, use a private browser to minimize the occurrence.
Using Private (or incognito)  browsing did not stop the advertisement for Quickbooks from continuously appearing.
 
Any other setting you can suggest to stop this so I don't have to continuously keep from having to click the "X" or No thanks button.
 
Highlighted
Moderator

How do I stop the annoying ads for "Live Bookkeepers" from popping up all of the time?

Hello @kenwilsonemail4,

 

I understand the need to eliminate this ad from showing up since it's blocking you from doing your business, productively. This time, you'll want to consider modifying your Marketing Preferences to block an ad from showing up again. I'm here to help you accomplish this.
  1. Go to the Gear icon.
  2. Under Your Company, select Accounts and Settings.
  3. Click Company.
  4. On the Communications with Intuit section, click Marketing Preferences.
  5. Modify your preferred settings from there.0000.PNG

     

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In case you need some related articles in managing your account, you can always visit our Help Articles hub for reference.

 

Please let me know in the comment section down below if you have any other concerns. I'll always be around ready to help.

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Level 3

How do I stop the annoying ads for "Live Bookkeepers" from popping up all of the time?

@JonpriL Your recommended solution does not work. In the Marketing Preferences there are three choices: do not mail me, do not phone me, do not email me. There is no choice to turn off in-app advertisements. There should be!

Highlighted
QuickBooks Team

How do I stop the annoying ads for "Live Bookkeepers" from popping up all of the time?

Hello, jeffbean.

 

I'm here to help disable advertisements you've already paid for in QuickBooks Online (QBO).

 

These ads serve as a guide to help you navigate the software. While there isn't an option to permanently turned them off, you can click the X or No, thanks button. This way, QBO will turn off the ads and remember your choice. Thus, the pop-up won't show up again.

 

If you have any other questions or concerns, feel free to post down below. Thank you and have a nice weekend. 

Highlighted
Level 3

How do I stop the annoying ads for "Live Bookkeepers" from popping up all of the time?

@Nick_M Another non-responsive non-answer from QB staff. I've only been using QBO for less than a year, and I'm learning that's the modus operandi here.

 

These ads are not "guides." They have nothing to do with "navigating the software." You are trying to sell me more services. I do not want them.

 

Clicking the X to close the ads does not "turn off the ads." They keep coming. It does not "remember [my] choice ... they pop-up won't show up again." The same ads keep coming up, time and time again.

 

So many false statements.

 

QBO looks and feels more like a bad blog-magazine with a click-bait ad revenue model. It doesn't look and feel like the commercial information systems I use in my business. I am spending an inordinate amount on this service and you make it feel like I'm reading People Magazine Online.

 

I don't appreciate my own information systems interupting me from my work to tell me things I a) don't need, b) don't want, and c) won't buy.  It's as annoying as an unscheduled solicitor knocking on my door.

 

Other software publishers take the approach of using ads in their freemium versions, then when I pay for the premium version, the ads go away. I understand the deal there: in exchange for a free system, I pay for it with my attention and my eyeballs. But I'm spending nearly $1000 a year and you're still abusing me with ads to spend more. It's unconscionable. It's despicable. 

 

Stop the ads. Stop them NOW.

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