How do I submit a complaint?

Good Morning, @rightpathorganic. 

I want to ensure you get the support you need. 

For me to verify and check for any open investigations, may I ask the name of your bank? 

As for now, let's try connecting your bank account using a private browser to help us determine if this is a browser-related issue. To open access QuickBooks using a private browser, you may use either of these shortcut keys: 

• Google Chrome, press CTRL + Shift + N
• Mozilla Firefox, press CTRL + Shift + P
• Internet Explorer, press CTRL + Shift + P
• Safari, press Command + Shift + N 

If the steps above are successful, you may need to clear the cache of the browser you use most to sign in to your account. 

Touch base with me after trying to connect your bank account through an incognito window. Wishing your business a continuing success! 

Hands down the worst customer service I have ever received. I’ve had the exact same experience. My next step is the BBB to file a complaint. 
It’s been 3 weeks, 25 plus hours on the phone repeating myself and being told it would be resolved that day. Rest assured ma’am this will be taken care of. 
All that needs to be done is a old bank account be removed and old phone numbers. I’ve changed banks and phone numbers. That’s it. And now that I’ve had to run payroll twice I keep getting locked out of QB due to returned IRS payments trying to withdrawal from a old bank account. 
I do not understand how they can’t do something as simple as this. I’m beyond baffled how they’re in business. Don’t reply to me with a sorry. 
Fix it then apologize and give me a few months of waived service if you can call it that. 
Case:1587309462 expidited ticket [ ref:_00Di0Xs0j._5003j23lP1Z:ref ]

@Autumn    The best thing you can do is file a complaint with the BBB. The more complaints, the better.  

I appreciate you laying everything out, @autumn.

This is not the kind of service that we want you to experience. I can see how you want to get rid of the old phone numbers and bank accounts that are connected to your payroll. This concern is vital to us to get you back to business seamlessly. That said, we have now escalated this post, and someone will review your account cases and get in touch with you if they require any additional information.

Nonetheless, we’ll take note of your experience with our representatives. Thus, we’ll take action on it to improve our way of delivering a resolution to our valued customers.

Stay in touch on how we can assist you further with your multi-state list. I’ll ensure you get assistance in no time. Stay safe!