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userjason-collier
Level 1

How do I view journal entries in the app?

I entered Journal Entries on my computer. However, I can't figure out how to find them with the iPhone app? I also can't find the Chart of Accounts on the app. Where are these things?
Solved
Best answer February 13, 2021

Best Answers
Charies_M
Moderator

How do I view journal entries in the app?

I appreciate you for pointing this out, userjason-collier.

 

For QuickBooks Online mobile app using IOS, the Chart of Accounts can be found under the Categories section when you click the hamburger icon. Let me show you how to do it:
 

  1. Click on the Hamburger icon.
  2. Choose Categories.
  3. Choose the bank you want to open.

You might want to keep this article handy to learn more about the steps on how to fix issues with mobile app: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

The Community is always open if you have other questions while working with QBO mobile app. I'll be around to help. Wishing you a great day ahead!

View solution in original post

3 Comments 3
ChristieAnn
QuickBooks Team

How do I view journal entries in the app?

Hi there, userjason-collier.

 

Welcome and thank you for posting here in QuickBooks Community. I'll share steps to ensure you're able to see journal transactions and the Chart of Accounts.

 

Currently, viewing journal entries in the QuickBooks app is unavailable. You can only perform this through the browser. That said, I suggest signing in to your QuickBooks account within a browser and view all entered JE from there. 

 

On the other hand, the Chart of Accounts is located under the Hamburger icon and you'll see this feature in the left panel. I've attached a screenshot below for visual reference.

 

 

However, if you're still unable to view the COA, you'll have to make sure that your iOS device is updated to the latest version. This is because the newer versions have the updated patch that can fix issues with the device and the app. Then, I'd suggest uninstalling and reinstalling the QBO application. This is to ensure you get the most recent version of the application. You can get the detailed steps in this article: QuickBooks App for Windows and Mac: General support. Please note that this will not delete all the settings/info that your bookkeeper has already entered.

 

Please refer to this article to see a table list that contains different features that are supported on mobile devices: Compare mobile app features.

 

Should you have other concerns or questions, you're always welcome to post here anytime. I'm more than happy to help. Take care and stay safe.

userjason-collier
Level 1

How do I view journal entries in the app?

Ok, your screenshot looks exactly nothing like the app that I have installed which is version 21.02.1. I am on the most up to date version of iOS.

 

My hamburger icon is in the bottom right corner and does not have Chart of Accounts anywhere.

Charies_M
Moderator

How do I view journal entries in the app?

I appreciate you for pointing this out, userjason-collier.

 

For QuickBooks Online mobile app using IOS, the Chart of Accounts can be found under the Categories section when you click the hamburger icon. Let me show you how to do it:
 

  1. Click on the Hamburger icon.
  2. Choose Categories.
  3. Choose the bank you want to open.

You might want to keep this article handy to learn more about the steps on how to fix issues with mobile app: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

The Community is always open if you have other questions while working with QBO mobile app. I'll be around to help. Wishing you a great day ahead!

View solution in original post

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