How do you remove "Ship via Shipping date, Tracking no., Shipping from" from invoices? Our settings say omit shipping info.

Hello there, @chris157.

You'll want to edit your invoice template and remove the shipping information. I'd be glad to guide you how.

In your QuickBooks Online (QBO):

1. Go to the Gear icon.
2. Select Custom Form Styles.
3. Locate your invoice template and click Edit.
4. Choose the Content tab and select the Header section.
5. Uncheck Shipping under the Display section. 
6. Click Done.

To learn more about customizing invoice, you can refer to this article for the details: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Also, you can import your own from styles in your QBO account. Feel free to check this article for the detailed steps: Import custom form styles for invoices or estimates.

Then, to learn some best practices on managing your income, you can always visit our Income and expenses page for reference.

If ever you have other questions, please reach out to us anytime. Keeping you in working order is our top priority. Have a great day!

This is not an issue with our Invoice Template, as the information does not show up in the invoices printed or emailed to clients. However, the fields are available when invoices are being generated.

SAMPLE:

We do not ship any items.

I appreciate you for getting back to us, chris157.

In cases like this, we can resolve it by performing some troubleshooting steps.

Let's start with an incognito window. This is the best place to identify if this matter is caused by a browser 's issue. I have here the shortcuts on how to open this type of window.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, let's try creating an invoice again.

If you don't see the shipping address, we can go back to a regular browser and clear its cache. Once a cache is piled up, it can be the reason for the unanticipated issues on the pages we've opened like QuickBooks.

If you still get the same thing, I would recommend reaching out to our Customer Support team. An agent will take a look at your account and investigate this further. I'll show you how:

1. From the ? Help icon, click Contact Us.
2. Enter The shipping information keeps populating when I create an invoice.
3. Click Let's talk.
4. Select either Message an Agent or Get a callback.

In case you want your customers to pay their invoices online, you can add a Pay Now button. Here's an article that has the detailed information about this feature: Add a Pay Now button.

If you still have other concerns, please let me know. I'm here to help you!