I got you cover, @userbcole.
You'll want to make sure you're books for 2020 isn't close yet. This way, you can make changes such us voiding a check.
Here's how:
- Go to the Gear icon at the top.
- Select Account and settings.
- Choose the Advanced tab.
- Scroll towards the Accounting section at the top. Then, tick the Edit icon (pencil icon).
- Change the Closing date, then enter your password.
- Hit Save and then Done.
After changing the date, go back and void your check again. For direct deposit paycheck, you can contact our Payroll Team. They can assist you with the process. Here's how to reach out:
- Go to Help at the top.
- Select Contact Us.
- Enter your concern on the field. QB Assistant will provide link to some answers.
- Type "I still need a human", then tick the Get help from a human button.
- Click Chat with us to start a conversation.
If you need help with other tasks in QBO, you can browse for specific topics here and look for responses that fit your concern.
Let me know how it goes or if you still have questions or concerns with checks. I'm always here to help. Take care and have a great day ahead.
