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finance-nasbo-or
Level 1

How to cancel a payment in QuickBooks Bill Pay

A bill payment failed to go through and I can't reschedule the payment for the existing bill until I delete the existing payment. It won't let me delete the payment and says I need to cancel the payment in Bill Pay. Where do I go to do that?
1 Comment 1
AlverMarkT
QuickBooks Team

How to cancel a payment in QuickBooks Bill Pay

Hi, finance. I'm here to help.

 

I can guide you through the steps to cancel the existing payment and proceed with making a new payment for your bill in QuickBooks Online (QBO).

 

If the bill payment's status in the Show Bill Pay payments tab shows as "Scheduled", you can follow these steps to cancel the payment and reschedule the bill:

 

  1. In your QBO account, select Expenses.
  2. Select Bills.
  3. Click on Show Bill Pay payments.
  4. Choose the scheduled bill payment from the list, then select View details.
  5. Select Cancel this payment.

 

However, if the bill payment is already processed, I recommend contacting our QuickBooks Bill Pay Support Team to help with the voiding process and the next steps:

 

  1. In your QBO account, go to Help (?).
  2. Select either tab to get started:
    • Assistant. Then, Talk to a human.
    • Search. Then, select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

Our team is available Monday to Friday from 6 AM to 6 PM PT.

 

In QBO, you can save time tracking and recording your vendor receipts. Let me add this article as a future reference: Upload your receipts to QuickBooks Online.

 

We'll be here in the Community if you have further questions about managing bill payments through QuickBooks Bill Pay. We'll do our best to assist. Take care!

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