Welcome to the Community, @dydeleon. Let me help cancel an invoice with a paid deposit in QuickBooks Online (QBO).
I can see that you’ve already taken some good steps by refunding the deposit via Zelle and planning to record it as a credit memo. Here’s how you can handle the remaining balance of the invoice in QuickBooks Online:
Step 1: Create a credit memo
- Sign in to your QuickBooks Online account.
- Select + New, then Credit Memo.
- Select the name of the Customer on your invoice.
- Verify that the Amount field reflects the open balance of the invoice, less the amount of the deposit.
- Select Save and close.
For Steps 2 and 3 under Processed with QuickBooks Payments, you can visit this article for more information: Refund a deposit using QuickBooks Online.
Furthermore, you can visit this article to learn how to personalize and add specific information to your sales forms, enabling you to create professional-looking invoices, estimates, and sales receipts: Customize invoices, estimates, and sales receipts in QuickBooks Online.
By following these steps, you can ensure that your records are accurate and that the invoice reflects the cancellation and refund properly. If you have any more questions or need further assistance with managing your invoices feel free to comment down below.
