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kentlaux
Level 1

How to cancel 'bank transfer' verification for one vendor?

 
2 Comments 2
SashaMC
Moderator

How to cancel 'bank transfer' verification for one vendor?

Thank you for connecting with the Community kentlaux. Can you clarify what you mean by 'bank transfer verification'? 

 

If you're trying to cancel an online vendor bill payment, here's the information you'll need to succeed. There is a specific cut-off time to void or cancel a Bank Transfer. The requirements are that payments scheduled before 3:00 PM PST on a banking day before the process date can be canceled by 4:00 PM PST on the banking day before the process date.

 

Also, if the payment was created after 3 PM PST, it can be canceled until 6 PM PST on the banking day before the process date. Here's how to cancel it:

 

  1. Login to your Online account.
  2. Click Transaction, then Expenses
  3. Choose the Pay Bills Online button.
  4. Hit the Sent Payment tab.
  5. Search for the transfer or payment.
  6. Click Track Status. 
  7. Select Cancel Payments and choose Yes to confirm.

 

For more information about cancel or voiding bank transfers in Online Bill Pay, here are some handy resources:

 

 

If you have any more questions, don't hesitate to reach out. The Community and I will be here to assist you at any anytime. Keep me updated.

kentlaux
Level 1

How to cancel 'bank transfer' verification for one vendor?

We had already initiated the process of ACH bank verification when we learned that we had the wrong email address on the account and we feared that the incorrect email would impact verification. We called support and they were able to set the email address to the correct one. 

All is well now.

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