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Level 1

How to change old email address to new email address in the sign in for emailing invoice? I was using new email address since 01/2020 and now it won't work!

The old email address only pops up there when I am trying to email and invoice. I have checked by going into edit-preferences-send forms-edit-ok-log in still has old email address and won't let me change it.
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QuickBooks Team

How to change old email address to new email address in the sign in for emailing invoice? I was using new email address since 01/2020 and now it won't work!

I'm here to help you re-setup your e-mail, horsebabs.

 

There are times that the program doesn't respond properly like how it used to be. Let's update your QuickBooks Desktop so that it will refresh the codes that have caused this issue.

 

Here's how:

 

  1. In your QuickBooks company, go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Click Get Updates.
  4. Wait for the confirmation pop-up to start the installation.
  5. Confirm by clicking OK.

 

Now you can restart your QuickBooks Desktop program to finish the installation process.

 

I also added a screenshot so that you'll see how it looks like.

 

QBDT update.jpg

 

Then, let's us try to change again the email in the Edit menu.

 

  1. In your QBDT company, go to the Edit menu.
  2. Select Preferences.
  3. Choose Send forms then choose the Company Preferences tab.
  4. You can choose Web Mail in this scenario.
  5. Click on the Add button and enter your email.
  6. Enter your e-mail Id and email provider.
  7. Then select OK button and then follow the on-screen instruction.

 

Also, I added this article for additional reference: Email sales forms in QuickBooks Desktop.

 

Loop me in if you need further assistance. I'd be glad to be of assistance. Take care.

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