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Level 1

How to close my account?

5 Comments 5

How to close my account?

We're sorry to see you go, @karsgkar. But I'm here to make the cancellation process easier for you. I'd suggest printing your reports for future reference before performing the steps below. 

  1. Sign in to your QuickBooks Online (QBO) account as an admin. 
  2. Go to the Gear (Settings) icon at the upper right. 
  3. Select Account and Settings under Your Company
  4. Go to Billing & Subscription from the left menu. 
  5. Click Cancel subscription in the QuickBooks section.  
  6. Choose Continue to Cancel, then hit Continue to Cancel again.
  7. Answer the exit survey questions. 
  8. Select Submit and cancel subscription.
  9. Hit Got it.


After that, we'll send you an email that confirms we canceled your subscription. Also, we store your data for one year. For detailed instructions, check out this article: Cancel Your QBO Subscription or Trial


You can reactivate your account anytime you want to use the program in the future. You'll be prompted to resubscribe it as soon as you log into your company. If not, please go to the Billing and Subscription tab to complete this task. For more information, visit this article: How To Resubscribe or Reactivate QBO


Please let me know if you have other concerns. I'm always here to help, @karsgkar

Level 1

How to close my account?

I spoke with Jamie on May 27th at which time I told her to please close my account.  She said she would and the I would get a credit in full to my credit card.  That has not been done.   


Can you help.


Thank you.

QuickBooks Team

How to close my account?

Hi fifthavenuelinens. Unfortunately, we don't handle sensitive information on the public forum. However, here's the Intuit Support Contact page for the most up to date contact number. When you call, it always helps to have your previous case number available. Once you're in the hands of one of our agents they will be able to assist you to get everything straightened out. I hope you have a great rest of your day. 

Level 1

How to close my account?

I tried cancelling my subscription for several days now, I constantly get this message

"Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us."


When I called the 877 number, I get transferred to another number and put me on hold for quite sometime.

Any recommendation to pursue cancelling my subscription?

Candice C
QuickBooks Team

How to close my account?

Good morning, @caamical


Congrats on making your first post here in the Community. Allow me to share some light on the subject. 


I understand how frustrating holding on a call when you're trying to get something fixed for your business. However, getting a callback/calling in is the best route to get this resolved as soon as possible. Here's how to get a callback within the product. 


  1. Go to the Help icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Give a brief description of the problem and hit Let's talk
  4. Scroll down and choose to Get a callback


It's that easy. 


Let me know how the call goes. I want to make sure all of your concerns are addressed. I'm only a comment away if you need me. Take care! 

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