Hi, jdfolio.
You may want to copy and paste the link in a private window or Incognito to see if it works for you. This method prevents cookies from being stored on your computer, making it a great place to identify browser problems.
You can use these keyboard shortcuts depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you're able to get the link working via the private window, let's clear the browser's cache. The following resources are good references about managing your QuickBooks Desktop account:
I'd be more than willing to lend you a hand if you need additional assistance. Have a good one.