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dpatten
Level 1

How to correct invoice marked paid that was not paid

 
3 Comments 3
Joyce_P
QuickBooks Team

How to correct invoice marked paid that was not paid

Hi there, dpatten.

 

Correcting the paid Invoices as unpaid is easy. I'll show you how:

  1. Go to Sales and choose Invoices.
  2. Select the Invoice transaction you want to mark as unpaid.
  3. Click the Payment made hyperlink in the upper right corner.
  4. Click for the date you marked it as paid.
  5. Click Clear Payment.
  6. Select Save and close.
  7. A prompt message will appear, click Yes.

Please see the screenshots below: 

 

 

 

 

 

 

 

Please let me know if you have additional questions. I'd be glad to answer anytime. 

info1660
Level 1

How to correct invoice marked paid that was not paid

How are we supposed to clear the payment when it has actually been paid as a charge back to our account? It was quite a shock to realize that paid invoices were all not necessarily paid but in fact paid by me as charge backs to my account without any notification to the client from their bank or from quickbooks.

 

Even if I go into my chart of accounts and try to remove the payment (which wasn't a payment but a charge back) it wants to credit the amount in the client's account.

JamaicaA
QuickBooks Team

How to correct invoice marked paid that was not paid

Hello there,

 

I've read the thread and can see how challenging this has been for you. I’ll make sure you get the best help you need about clearing invoice payment by routing you to the best support team.

 

If performing the steps provided by my peers above doesn't make a difference, I recommend contacting our Support Team. This way, you can have remote-viewing session so they’ll be able to figure out how to correct the chargeback.

 

Here’s how:

 

  1. Go to the Help icon.
  2. Choose the Search tab and then Contact Us.
  3. Enter a brief description of your concern.
  4. Hit Continue.

 

See this article for our support hours: QuickBooks Online Support. This includes the contact number you’ll want to consider using when reaching out to us.

 

In case you need to edit the appearance of your sales forms, refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

Once everything is settled, see this reference to learn how to receive and record sales transactions in two ways: Record invoice payments in QuickBooks Online.

 

Keep us updated on how it goes. If you need further help with your invoices, I'm only a post away. Stay safe.

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