Hello,@useroneg29.
Hope you had a great weekend. Let me help you in creating adjusting entries.
The cache stored on your computer can sometimes cause issues. Let's first perform some basic troubleshooting steps.
First, clear cache and cookies. Then, let's access your QuickBooks Online using a private window. Here are the keyboard shortcuts in opening a private window:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
To completely create adjusting journal entries, follow these steps:
- Open the Toolbar.
- Select your client's company from the Go To QuickBooks dropdown list.
- Select +New.
- Select the checkbox for Is Adjusting Journal Entry?
- Follow steps on how to create the journal entry.
- Select Save and close.
Feel free to review this article for more details: Make and view adjusting journal entries.
Let me know if I can be of any additional assistance. Have a great day and stay safe!