How to enter a credit memo in quickbooks Solopreneur

Hey there, @launaann.

Thanks for taking the time to reach out to the QuickBooks Community for support. How are you doing today? I hope it's going great.

With Solopreneur, you'll need at least one existing invoice that’s been issued on a revenue recognition schedule. 

Revenue Recognition is a generally accepted accounting principle (GAAP) that defines how and when you recognize revenue. It lets you record a payment for a product or service you’ll deliver in the future and recognize the revenue over time.

Here's how you can record the credit memo: 

1. Go to Sales, then Invoices.
2. Open an existing invoice.
3. Click on the Manage link for the service item.
4. In the Revenue Recognition panel, select Edit.
5. Decide whether to stop all future revenue recognition entries for the item, keep the schedule as-is, or change it.
   Note: If you want to stop all future charges, you need to post an amount to the entry equal to the rest of the total price of the item. For example, if you’ve already recognized US $200.00 for the service out of a total of US $1200.00, you need to post US $1,000 and then verify all future entries on the schedule equal US $ 0.
6. Hit Apply.

For more information about this process, check out the help articles I'm including below. 

• Issue a credit or refund
• Record a refund in QuickBooks Solopreneur

That should do the trick. Please keep me updated and let me know if there is anything else I can assist you with. Have a good one!

@Tori B 

Your customer has Solopreneur.  QuickBooks Solopreneur doesn't have revenue recognition (RR).  RR is only available in QBO Advanced.