I want to ensure you'll be able to open your reports smoothly in QuickBooks Online, Jas. I'll be sharing with you some additional troubleshooting steps identify the root cause and apply a permanent fix.
Accumulated cache can sometimes cause unexpected behaviors in the program. To verify, let's log in to your account using an incognito mode as this doesn't save historical data.
Here are the shortcut keys:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari browser: Command + Shift + N
Once logged in, reopen the report. If this works, it's safe to say that the issue is browser-related. To fix this, go back to your regular browser and clear its cache so the system can start fresh. Alternatively, use another supported browser.
If the issue persists, I recommend contacting our support team. They can take a closer look at your account in a secure manner and perform a glance session to have real time view of the issue you're experiencing.
Moreover, if you want to personalize the data of your report based on your business needs, visit this article: Customize reports in QuickBooks Online.
Get in touch with us if you need further assistance regarding customizing your reports. We'd be glad to help.
