Connect with and learn from others in the QuickBooks Community.
Thanks for reaching out to the Community, @chris163.
Each business has a unique set up, so I suggest reaching out to your accountant.
You can record a refund for a credit card payment in QuickBooks Online.
Below are the steps to record a refund for a credit card payment on a sales receipt:
To refund a credit card payment on an invoice, here's how:
For more information about refunding a receipt to give partial refunds, refer back to this article: Refund a credit card payment in QuickBooks Online.
If you have any more questions, please don't hesitate to comment below. Have a safe and productive weekend ahead!