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I got you covered, yllka-kelmendi-e.
Updating the vendor's contact information will only take a few steps. Here's how:
Check this article for more vendor information: View vendor transactions.
Let me know if you have other things you want to edit, I'll be here to guide you through.
I got you covered, yllka-kelmendi-e.
Updating the vendor's contact information will only take a few steps. Here's how:
Check this article for more vendor information: View vendor transactions.
Let me know if you have other things you want to edit, I'll be here to guide you through.
I went through the steps, everything looked right on the check as I was getting it ready to pay.
Once the bank summary came up--it was the old address.
I've done it several times and can't get it to update to the new address?
Thanks for joining the Community, amyaubry3.
I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their checks are showing old addresses on the Banking screen.
Since yours is displaying an invalid address on checks, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your check shows the vendor's correct address.
Here's how to access incognito mode in some of the most commonly used web browsers:
If it displays the address you have on file for your vendor while browsing privately, it's safe to say this problem's being caused by the browser. It can be fixed by clearing cached data and Intuit-specific cookies.
In the event this issue continues while using incognito, you'll initially want to try switching to another browsing application.
Here's a list of supported browsers:
You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing this can be found on the particular company's website.
In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in:
Be sure to review their support hours so you'll know when agents are available.
I've additionally included a detailed resource about system requirements that may come in handy moving forward: System requirements for QuickBooks Online, Accountant, & QuickBooks Self-Employed
I'll be here to help if there's any questions. Have a great day!
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