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userkchen
Level 1

I added customer 'Northrop Grumman' to my sandbox company but when I search the customer, QBO cannot find it

 
Solved
Best answer February 15, 2021

Best Answers
MirriamM
Moderator

I added customer 'Northrop Grumman' to my sandbox company but when I search the customer, QBO cannot find it

Thanks for joining the Community, userkchen. Let me get the help you need in searching for the missing customer.

 

To start, let's try checking the inactive customer list.

 

Here's how:

  1. In the left menu, click Sales
  2. Go to the Customers tab.
  3. Tap the Gear icon above the Action column.
  4. Make sure to click on the Include Inactive box.
  5. Click the Gear again to close the preference and save the changes.

From there, try to search for the customer again. If you see the missing customer, click the Make Active option to bring them back to the Active list.

 

To know more about managing customers, see this article for your reference: Make a customer inactive and then active.

 

Should you ever need anything, please don't hesitate to let me know. I'm just a post away. Have a great day.

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2 Comments 2
MirriamM
Moderator

I added customer 'Northrop Grumman' to my sandbox company but when I search the customer, QBO cannot find it

Thanks for joining the Community, userkchen. Let me get the help you need in searching for the missing customer.

 

To start, let's try checking the inactive customer list.

 

Here's how:

  1. In the left menu, click Sales
  2. Go to the Customers tab.
  3. Tap the Gear icon above the Action column.
  4. Make sure to click on the Include Inactive box.
  5. Click the Gear again to close the preference and save the changes.

From there, try to search for the customer again. If you see the missing customer, click the Make Active option to bring them back to the Active list.

 

To know more about managing customers, see this article for your reference: Make a customer inactive and then active.

 

Should you ever need anything, please don't hesitate to let me know. I'm just a post away. Have a great day.

userkchen
Level 1

I added customer 'Northrop Grumman' to my sandbox company but when I search the customer, QBO cannot find it

Thanks,  I got it.   Thank you for your help.

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