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Level 1

I am getting feedback from employees that are unable to sign into view my paychecks. Are there issues? Do you have any instructions you could send?

 
5 Comments
Moderator

There's a specific error reported for employee sign in on...

There's a specific error reported for employee sign in on QuickBooks Workforce, coibkkpr.

 

If they have this error, "We Weren't Able to Show Your Payroll Info", I recommend reaching our chat support here: https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view. This is to record the number of users affected.

 

If they didn't encounter this error, let's try basic troubleshooting first to check if this is a browser-related issue. Inform the employees to use a private window.

 

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If they're able to log in, let's clear the browser's cache: https://quickbooks.intuit.com/learn-support/en-us/install-or-update-products/how-do-i-clear-my-brows.... You can also let them use a different browser.

 

I appreciate your patience on this. I'll update this post once the error is resolved.

Level 2

Re: There's a specific error reported for employee sign in on...

Just seeing if there is an update for this issue?

Moderator

Re: There's a specific error reported for employee sign in on...

Hello there, Ten2015.

 

I'll take it as your your employee received the error message shared by my colleague. 

 

Our engineers has been working to resolve this issue. Rest assured, once this is resolved, either my colleagues or I will update this thread. 

 

In the meantime, I'd recommend getting in touch with our Phone Support Team. They'll add your company info so you'll be notified when an update is available. Here's how:

 

  1. Click the Help menu, select QuickBooks Desktop Help.
  2. Click the Contact Us button.
  3. Enter issue with view my paycheck as your keyword.
  4. From there, you have the option to Talk to a specialist or Start a Message.

J'm just around the corner if you have other concerns.

Active Member

Re: There's a specific error reported for employee sign in on...

Our company recently was moved to workforce and I am getting the same error that is being reported by many others...

 

We weren't able to show your payroll info
Refreshing your screen often fixes the problem.
 
But refreshing has no effect.
 
Is there any update on this - it seems to have been going on for several months...
 
 
 
 
 
QuickBooks Team

Re: I am getting feedback from employees that are unable to sign into view my paychecks. Are ther...

Hi @dr_j_parker,

 

The investigation for this specific issue is still open. Our product engineers are working to get a fix deployed for this.

 

With that said, I'd suggest contacting our Technical Support team. They can add you to the list of our affected users, and with this, you'll receive a notification email whenever an update is available. As a reference, you can provide them this investigation number: INV-27926.

 

Here's how:

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

In situations where you need to reprint an employee's paycheck, follow the steps provided in this article: Reprint a paycheck.

 

In case you have additional queries, post them in the comments below. I'll be sure to get back to you.

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