Let me help you fix this issue, Marka.
Oftentimes, if you run into these problems, this is about browser-related issues. We can perform some troubleshooting steps to fix this. Use the shortcut keys below to access a private window (incognito):
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. After that, you can double-check if it is already working fine. If so, go to your main browser and clear the cache to fix the problem. Cached files and data can sometimes cause a webpage to reload. Also, some browsers have a setting that can cause a page to reload automatically too.
On the other hand, if it is still not working, you can switch to another supported browser.
Furthermore, you may need to record a payment once your customer pays an invoice to connect it to the balance of your accounts. I've added this article for more details: Record Invoice Payments In QuickBooks Online.
Reply to a comment below if you have any questions about invoices. I'll be right here to help.
