cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

I am no longer able to send invoice emails via comcast. Message I receive is that credentials no longer match. Help.

 
8 Comments
QuickBooks Team

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

Hello there, @catherinetawfik

 

Let me share a few insights on how to get through with your issue in emailing your invoices in QuickBooks.

 

First off, let's make sure that your computer hardware and operating system meet the minimum system requirement. 

 

Once specifications are met, you can update QuickBooks Desktop software to its latest release. Once done, set up your email service again. Follow the steps below: 

 

  1. Click the Edit menu, then select Preferences.
  2. Choose the Send Forms on the left menu.
  3. Under the My Preferences, choose the email account you are using.
  4. Click Edit or Add.
  5. In the Edit Email Info screen, enter your email information. Please refer to Set up your email service in QuickBooks Desktop for a list of SMTP Server and Ports.

 

Once completed, you can send the invoice again to check if it works this time.

 

You can check out this article: System requirements for QuickBooks 2019. It helps you check if your Microsoft Office version or Operating System is supported for your QuickBooks program. 

 

Feel free to message me again and let me know how it works. I'd be happy to help if you need further assistance. 

Not applicable

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

I am also having this problem.  It has worked fine for years, but suddenly stopped today.  I verified my port settings are correct (smtp.comcast.net and port 587).  QuickBooks (Desktop Pro 2018) is updated.  I did everything you suggested and it still does not work.

Anonymous
Not applicable

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

I appreciate you trying out the steps provided by my colleague, @dixcon.

 

I can help route you to our Desktop Support to check this further.

 

Since we don't have a reported issue about sending invoice emails via Comcast, our support can perform other troubleshooting steps that will require the use of their tools. 

 

Keep me posted if you have additional questions about sending emails. I'll be here to help however I can.

Not applicable

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

I too can no longer send email from Quickbooks desktop using comcast.  I have been using it for years but suddenly it has stopped.  I have tried all the things listed to no avail.  Please help!

 

Thanks

Susan

QuickBooks Team

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

Thanks for joining this thread, SusanP33.

 

Great job for trying all the steps listed in this thread.

 

Let's perform other troubleshooting steps so you can send invoices via Comcast in QuickBooks Desktop.

 

One potential cause is an application installed on your computer, such as anti-virus, is hindering ports to send email through webmails. Thus, you may check with the developer for instructions on how to allow communication through these ports.

 

If you're using McAfee:

  1. Click the Windows Start button, then All Programs.
  2. Select VirusScan Console, then double-click Access Protection.
  3. Choose the appropriate Port Blocking rule, then click Edit (example Anti-virus Standard Protection, prevent mass mailing worms from sending mail).
  4. Add the following process names to the list of Excluded Processes:
        * QBW32.exe - C:\Program Files\Intuit\QuickBooks [year]\QBW32.exe
        * QBDBMGRN.exe - C:\Program Files\Intuit\QuickBooks [year]\QBDBMgrN.exe
        * QBDBMGR.exe - C:\Program Files\Intuit\QuickBooks [year]\QBDBMgr.exe
  5. Click OK until the Access Protection Properties window is closed.
  6. Exit VirusScan Console.
  7. Try to send an email through QuickBooks again.

Also, other Comcast users have selected Webmail in their setup and correct the SMTP setting to smtp.office365.com, port: 587. I suggest contacting Comcast to verify this.

 

For additional information, feel free to read through this article: QuickBooks won't accept my web mail password. It provides instructions and detailed steps when you're unable to log in your email account when sending transactions.

 

If you're getting the same results, I'd recommend chatting with our QuickBooks Desktop Technical Team. By doing so, they can check the set up of your email service.

 

Here's how:

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click QuickBooks support.
  4. Enter a brief discussion of your concern in the Tell us more about your question field, then click Search.
  5. Click Start a Message to chat with our QuickBooks Support Representative.

Let me know how everything goes by leaving a comment below. I'm always around whenever you need help with emailing invoices.

Not applicable

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

Thanks for your quick response.  I don't have Mcafee so I can't make those changes.  I did change the smpt like suggested but sill get the same error.  All the additional information reference office, yahoo, or gmail which I don't have.  I tried Have a question but get a  blank screen.  

QuickBooks Team

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

Hi there, SusanP33.

 

I'd really suggest reaching out to our Customer Support Team. This way, it'll be investigated to see the cause of this behavior since the steps above doesn't work for you.

 

You can click on this link to get in touch with them: Customer Support Team. This is the best way to get their contact details since you're getting a blank screen on the Help page.

 

  1. Select the QuickBooks Desktop as the product.
  2. Click on Continue as guest. Select your QuickBooks Desktop version.
  3. Click on the Search for something else button. Enter Send emails via Comcast on the Tell us more about your question box.
  4. Hit the Search button. Then, click on Start a Message.

Hope this will be resolve. Let me know if you have other questions.

Not applicable

Re: I am no longer able to send invoice emails via comcast. Message I receive is that credentials...

So I contacted support (thanks so much) and after they guided me to re set up my email it turned out the box with the SSL/TLS was not checked and so far I can now send emails!  Thanks SO much!

Need to get in touch?

Contact us