I am the admin on account why can't I see my employees invoices and contacts etc..

It's nice to see you here in the Community, valfontenot@yaho. I'm here to ensure you're able to see your employees, invoices, contacts, and other data in QuickBooks Online.

If you're using QuickBooks Online Mobile App, we can do a few troubleshooting steps to fix this. This will help us keep the application compatible with your device. Let's start by resetting the app data to clear the cache and refresh it into its default state.

iOS:

1. Go to Settings and click Setting General iPhone Storage.
2. Choose an app that's taking up a lot of space.
3. To free up the storage without deleting the documents and data for the app, hit the Offload App.

Android:

1. From your device's Settings, select Apps (varies by device).
2. Choose the QuickBooks app from the list
3. Select Storage
4. Hit Clear Data.

Once refreshed, restart your mobile phone, logged back in, and check if you're able to see employees and other information. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app.

However, if you're accessing QuickBooks Online via a web browser, let's open your account using a private browser to start a new session. Here's how to open a private window in different browsers:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

If it rectifies the issue, go back to your main browser and clear its cache to remove the portal's history. You may also try accessing your account using another supported browser.

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

Keep me posted by leaving a comment below if you need additional assistance with viewing your data or have follow-up questions about QuickBooks. I want to make sure you're all set and I'll be here to keep helping. Have a wonderful day!

Hi, valfontenot@yaho.

Hope you're doing great. I wanted to see how everything is going about the employees, invoices, contacts, and other data issues you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead

I am having the same issue and even opening a private window on my web browser does not rectify the problem. What should I do?

Thank you for joining this thread, Tais1.

It's good to know you've tried to access it using a private window for your browser.

Only primary admin and company admins has the access rights to view and manage everything on the account. If you're not the user admin, you can ask the primary or company admin to check your user access level. That might be also be the reason why you can't access anything.

Otherwise, if you're the only admin and can access the account, I recommend contacting our support team to create a ticket and investigate further about the unusual behavior.

Click the Reply button below and let us know how it goes. I'll keep an eye for your response. Have a wonderful day.

Same problem. I am admin user but cannot access payroll using ipad

I’ve got an update for you, @PJGARD.

I know how convenient it is to perform some of your payroll tasks using your iPad. After July of this year, QuickBooks Online Payroll is no longer accessible in the mobile app, and users will start to experience an inability to this service.

No worries, you'll still have all your data and payroll features through your mobile web browser. Simply log in to your account at qbo.intuit.com. This way, you can continue to process payroll, pay and file taxes, and view employee details all in one place.

If you want to update your employees' info in the future and complete their state setup, check out this reference for complete instructions: Edit or change employee info in payroll.

I'll be around if you need more help with managing your payroll. Select the Reply button below to add your questions or concerns. I’ll get back to you as soon as I can. Keep safe!