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userlakeshahill94
Level 1

I am trying to pay my contactor but it is saying my account was terminated. I paid my bill on 11/11/20

I am trying to pay my contactor but it is saying my account was terminated. I paid my bill on 11/11/20
1 Comment 1
JamesDuanT
Moderator

I am trying to pay my contactor but it is saying my account was terminated. I paid my bill on 11/11/20

Let's get your Online Bill Pay working again, userlakeshahill94.

 

Cache might have contributed on this unexpected result that we have right now. Though it helps your browser's background processes run smoothly, this can also cause unexpected issues when piled up. Here's how to get rid of any cache-related concerns:

  1. Open a private browser and log in to your account. It uses but doesn't store cache.
  2. If you can process the bill payment successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

If the same thing happens, I'd recommend contacting our Customer Care Team. They can review and provide the status of your account. You can reach them through this link: QuickBooks Online Support.

 

Keep us posted so we can further assist you in processing your bill payments.

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