I am trying to record a check received as payment on an existing invoice. I am getting this error message: This transaction didn’t go through...problem...our systems.

Sending good vibes to you, secretary6.

We haven't received any similar issues reported. When a browser stored a lot of caches, it could cause problems like bringing up the data to your account or latency issue.

As an initial step, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, let's try to clear the browser's cache. This is to improve performance by reducing data processing and fetching. With a sizable amount of cache stored, the speed and performance of the system.

You can press CTRL+Shift and Delete key on your keyboard all together or you can follow the steps in this article: How do I clear my browser cache and temporary Internet files?

After that, you can try to record the check again. Another way to record the payment is through the Receive payment screen.

Here's how:

1. Click + New and choose to Receive payment.
   
2. Choose the Customer and select the existing Invoice.
3. Ensure that the Amount is correct.
4. Hit Save and close.

You can get more details in recording payments in the following resources below:

• Record an invoice payment.
• Record invoice payments in QuickBooks Online.

I'll stick around to help you out if you need further assistance in recording invoice payments or anything with QuickBooks. You can always count on me. Take care!

I'm having the same issue, I've cleared the cache and even tried with a different browser and the problem persists.

This is something I do regularly many times every month.

Thank you for raising your concern here in the Community, @vplata.

I want to make sure this is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

The troubleshooting steps shared by my peer RoseMarjorieA above can help fix the issue. However, since the problem persists after performing them, I highly recommend reaching out to our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this resolve. They can also create an investigation ticket if other users are experiencing the same issue.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

I'm adding this article to learn more about receiving payments in QuickBooks Online: Record invoice payments.

Please know that I'm just a reply away if you need any further assistance on receiving payments. Wishing you and your business continued success.

I am getting the same problem. I have tried 6 times. Changed the date and tried again and tried going in from different processes. Still same problem

Any resolution?

I just got it to work and receive my payment. I unchecked the box for "I am authorized..."

Does not make sense but it worked!