I am trying to update my account by 'providing principal officer information' but the drop down menu for 'title' of the officer (a required field) will not drop

Welcome to the Community, director24. I'm here to help you out with updating your Intuit account.
 

The first thing I can suggest is to open your browser's private window. It allows you to isolate cache, which is the usual culprit for unusual behaviors in browsers. 

• Google Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If the drop-down of the title is available, then go back to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you.

I've also added this article that'll help you manage your intuit account: Change your business name, contact info, or EIN in QuickBooks Online

Let me know if you have additional questions about updating your information in QuickBooks. I'm always here to help.

Thank you for your reply.  I cleared the cache but I am still not able to access the drop down menu as described above.  The issue still persists.  Any other ideas? Thank you in advance for your help.

Hello, director24.

I appreciate the steps you've performed. Let me make sure you'll be guided to the right support who can help you update the principal officer information for your QuickBooks Payroll.

Updating the principal officer's information needs the assistance of our Payroll Support Team. They can pull up your account and provide additional information about the process.

Here's how to contact them:

1. Sign in to your QuickBooks Online account
2. Go to Help (?) and select Contact Us to connect with a live payroll expert.

Also, you might want to check out this article to learn more about changing primary officer: Change the principal officer.

If you have any other questions, please post them in a comment below. The Community is always here to help.