I am trying to upload receipts . I have tried both the drag and drop option, and the browse option, but the receipt appears to upload to 100% but then never appears?

Hello there, scottjconway,

Let's try another option on how to enter your receipts in QuickBooks Self-Employed (QBSE).

You can use the receipt forwarding feature to upload those files. To do so, make sure your email address is the one associated with your QBSE account. 

To forward your receipts, download the app on your phone. Make sure to use the same login credentials when you sign-in via a web browser.

After that, you setup access points so you can send receipts via the app. Check out the Forward receipts to QuickBooks Self-Employed for more details about the feature and how it works.

You can also attach a receipt to a transaction or create a new entry out it.

On the other hand, I suggest contacting our QuickBooks Self-Employed Support. They can further investigate why receipts aren't appearing after uploading them on your account.

Here's how:

On a web browser:

1. Select Assistant from the top bar.
2. Type or say “Talk to a human.”
3. Then, select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
4. Keep in mind, some options are only available at certain times.

On iOS:

1. Tap the + button on the dashboard. Then select Ask QB Assistant.
2. Type or say “Talk to a human.”
3. Then, select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

On Android:

1. Tap the chat bubble icon on any page.
2. Type or say “Talk to a human.”
3. Then, select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

Stay in touch with me on how this goes by commenting below. I'm always right here to help ensure your receipts are uploaded.

I'm having the same issue. Have tried clearing my cache and cookies and that did nothing to help resolve the problem. Trying your suggested method of adding through the app doesn't help either as I have all of my receipts saved as PDF's on my computer. The amount of time that would be wasted sending all of those receipts to myself to be able to upload them from the app is ridiculous.