I am trying to use the tags option. I have a "tag" tab but it won't open. Just keeps loading. The tag option in expenses and invoices has disappeared.

You may be experiencing a browser-related issue, roadsharktruckin.

There are instances that an issue like this occurs when we encounter any browser-related issue. We can fix this by running some troubleshooting steps. To start with, let's open the invoice or expenses on a private window. This is the best place to identify any browser-related issue.

You can use these keyboard shortcut to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to add tags, you can go back to a regular browser and try clearing its cache. Once a cache is piled up, it can also cause any unexpected issues on the opened pages like QuickBooks.

They can also try a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

In case you want to let your customers pay their invoices online, you can check these guides:

• Take and process payments in QuickBooks Online
• Tag transactions in QuickBooks Online 

I'll be around if you still need my help. Stay safe!

Would this still be the possible problem if I’m actually not using a browser, but I’m on the desktop app? 

I just cleared my cache history and also went to QB on google chrome and it’s still doing the same. No way to tag my expense or invoice. If I go to the “tags” tab it won’t even load for me either. 

I appreciate the steps you've performed, roadsharktruckin.

Since you're still unable to add the tags, I'd suggest reaching out to our Customer Care Support Team. They have the necessary tools to do a screen-share with you and take a look at your account. That way, they'll be able to check what's causing the issue and can troubleshoot it for you. 

Here's how to contact them:

1. Go to Help (?).
2. Select Contact Us.
3. Enter "unable to add tags" as your concern, then hit Let's talk.
4. Choose a way to connect with our live support.

Check out our support hours and contact us at a time convenient to you.

I'm also including these tag-related articles you can check for your guide and reference:

• Tag transactions in QuickBooks Online
• Get started with tags

Please let me know if you need anything else. I'll be around to help you out.