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Level 2

I can no longer print batches of invoices. this error comes up {"message":"PDF header signature not found.","code":-1} Can someone help?

 
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QuickBooks Team

I can no longer print batches of invoices. this error comes up {"message":"PDF header signature not found.","code":-1} Can someone help?

Thanks for reaching out to the Community about your concern, max91253.


The error you receive when printing batch invoices is already reported to our engineers. Rest assured, they’re working to get the feature up and running again. As a workaround, print your invoices one at a time.


To make sure you'll get looped into any updates of the investigation, please give our QBO Care Team a call. One of our specialists will gather your information in a secure environment and add you to the notification list. You’ll be notified via email once there’s progress on the issue.

 

  1. Click on the Help icon at the top to display the QB Assistant window.
  2. Tap the Talk to a human menu and enter the issue/topic.
  3. Follow the on-screen instructions to complete the process.
  4. From the option, select Message an agent for real-time assistance or Get a callback.
  5. Then, provide this information for easy tracking: INV-51981.

I’m adding a guide that contains resources to help resolve any printing problems in QuickBooks: Fix QuickBooks Online printing issues on browsers for Windows.


I appreciate your patience while this is being worked on. Please let me know if there's any other way I can be of assistance. As always, I'm just a few clicks away for help.

Highlighted
QuickBooks Team

I can no longer print batches of invoices. this error comes up {"message":"PDF header signature not found.","code":-1} Can someone help?

Hello again, imax91253.


I’m back to check if you’re able to contact our QBO Care Team so you can be added to the list of affected users? Have you tried printing the invoices one at a time?


Don’t hesitate to let me know if you have other concerns or questions. I’m here to make sure you’re taken care of.

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