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bamartinsounds-g
Level 1

I can't email/save my invoices. When I try, I receive an error message "We can’t save your invoice right now. Try refreshing the page and creating the invoice again"

I sent off an invoice earlier this week, no problem. I switched browsers, cleared my cache, and used incognito mode and nothing worked. How can this be fixed?
1 Comment 1
James_AL
QuickBooks Team

I can't email/save my invoices. When I try, I receive an error message "We can’t save your invoice right now. Try refreshing the page and creating the invoice again"

Thank you, bamartinsounds-g, for bringing this matter to our attention. I'll help you determine why you're receiving the error and help you resolve it.

 

I know that you have completed the troubleshooting, but you are still getting the same error and none of the solutions seem to be working. I recommend contacting our support team. They have the tools to check your account securely and identify the underlying reason for this problem.

 

Here's how:

 

  1. Go to Help (?) and choose Contact Us.
  2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then choose Continue.
  4. Please choose your preferred method of connecting with us:
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.
    • Ask the Community - Post your question to the QuickBooks community or browse responses from experts and other customers.

 

In addition, you may find it helpful to refer to this article for assistance in organizing your invoice template within QuickBooks. Customize invoices, estimates, and sales receipts in QuickBooks Online. This guide offers comprehensive information on creating an effective sales form and personalizing it to meet your needs.

 

If you ever have any questions or concerns about invoices or QuickBooks, feel free to reach out to us. We're available to help you at any time. Our goal is to make things easier for you, so don't hesitate to contact us.

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