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torreypinesomaha
Level 2

I can't get my logo to save no matter what I do, I have resized it, saved it on my desktop, still nothing! HELP!

 
Solved
Best answer December 01, 2019

Best Answers
Jen_D
Moderator

I can't get my logo to save no matter what I do, I have resized it, saved it on my desktop, still nothing! HELP!

It's fantastic to see you in our forum, @torreypinesomaha,

 

This issue is something our engineers are working at the moment. They are running some diagnostics to identify what's causing this particular issue to provide a permanent fix as soon as possible.

 

If you haven't contacted our Phone Support Team, I suggest doing so. They can add your account to our notification list to receive live updates when fix is available. Provide the investigation number INV-38488.

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 

In the meantime, you may check the file if it meets these requirements: 

 

  • The file must be in a .gif, .bmp, .png, .jpg, .jpe, or .jpeg format.
  • It should not be larger than 10 MB.
  • It has to be 24-bits or less in bit depth (or color depth).
  • QBO only accepts square-shaped logos. Rectangles don’t work..
  • Use the standard RGB color space. Note: If your logo is CMKY-formatted, convert it into an RGB image using tools (such as Adobe Photoshop) before you upload it to QuickBooks Online.

Check out this article for more information about importing logos: Add, customize, or remove logos on sales forms.

 

Opening your account in a Google Chrome browser and uploading the logo can also help. Here's how:

 

  1. Open Google Chrome then paste qbo.intuit.com on the search panel.
  2. Log in using your Intuit credentials.
  3. Go to the Gear icon, and select Custom Form Styles.
  4. Locate and tap the Edit link for the invoice template.
  5. In the Design tab, click on Make logo edits, then press Add a logo.

  6. Select the logo you want, then hit Save.

Once successful, clear the browser's cache to refresh the system. Large data in the history can cause potential issues within the program. This article provides the steps on how to start the web in clean slate: How do I clear my browser cache and temporary Internet files?

 

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know in the comment section. I'm always here to help. Have a wonderful week!

View solution in original post

3 Comments
Jen_D
Moderator

I can't get my logo to save no matter what I do, I have resized it, saved it on my desktop, still nothing! HELP!

It's fantastic to see you in our forum, @torreypinesomaha,

 

This issue is something our engineers are working at the moment. They are running some diagnostics to identify what's causing this particular issue to provide a permanent fix as soon as possible.

 

If you haven't contacted our Phone Support Team, I suggest doing so. They can add your account to our notification list to receive live updates when fix is available. Provide the investigation number INV-38488.

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 

In the meantime, you may check the file if it meets these requirements: 

 

  • The file must be in a .gif, .bmp, .png, .jpg, .jpe, or .jpeg format.
  • It should not be larger than 10 MB.
  • It has to be 24-bits or less in bit depth (or color depth).
  • QBO only accepts square-shaped logos. Rectangles don’t work..
  • Use the standard RGB color space. Note: If your logo is CMKY-formatted, convert it into an RGB image using tools (such as Adobe Photoshop) before you upload it to QuickBooks Online.

Check out this article for more information about importing logos: Add, customize, or remove logos on sales forms.

 

Opening your account in a Google Chrome browser and uploading the logo can also help. Here's how:

 

  1. Open Google Chrome then paste qbo.intuit.com on the search panel.
  2. Log in using your Intuit credentials.
  3. Go to the Gear icon, and select Custom Form Styles.
  4. Locate and tap the Edit link for the invoice template.
  5. In the Design tab, click on Make logo edits, then press Add a logo.

  6. Select the logo you want, then hit Save.

Once successful, clear the browser's cache to refresh the system. Large data in the history can cause potential issues within the program. This article provides the steps on how to start the web in clean slate: How do I clear my browser cache and temporary Internet files?

 

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know in the comment section. I'm always here to help. Have a wonderful week!

View solution in original post

torreypinesomaha
Level 2

I can't get my logo to save no matter what I do, I have resized it, saved it on my desktop, still nothing! HELP!

Thank you so much!  I tried opening in Chrome and that did the trick!  You rock!  Thank you again!!!

torreypinesomaha
Level 2

I can't get my logo to save no matter what I do, I have resized it, saved it on my desktop, still nothing! HELP!

Thank you again!  Just switching to Chrome, solved the problem!!  You rock, thank you!!!

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