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It's fantastic to see you in our forum, @torreypinesomaha,
This issue is something our engineers are working at the moment. They are running some diagnostics to identify what's causing this particular issue to provide a permanent fix as soon as possible.
If you haven't contacted our Phone Support Team, I suggest doing so. They can add your account to our notification list to receive live updates when fix is available. Provide the investigation number INV-38488.
To contact support:
In the meantime, you may check the file if it meets these requirements:
Check out this article for more information about importing logos: Add, customize, or remove logos on sales forms.
Opening your account in a Google Chrome browser and uploading the logo can also help. Here's how:
Once successful, clear the browser's cache to refresh the system. Large data in the history can cause potential issues within the program. This article provides the steps on how to start the web in clean slate: How do I clear my browser cache and temporary Internet files?
I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know in the comment section. I'm always here to help. Have a wonderful week!
It's fantastic to see you in our forum, @torreypinesomaha,
This issue is something our engineers are working at the moment. They are running some diagnostics to identify what's causing this particular issue to provide a permanent fix as soon as possible.
If you haven't contacted our Phone Support Team, I suggest doing so. They can add your account to our notification list to receive live updates when fix is available. Provide the investigation number INV-38488.
To contact support:
In the meantime, you may check the file if it meets these requirements:
Check out this article for more information about importing logos: Add, customize, or remove logos on sales forms.
Opening your account in a Google Chrome browser and uploading the logo can also help. Here's how:
Once successful, clear the browser's cache to refresh the system. Large data in the history can cause potential issues within the program. This article provides the steps on how to start the web in clean slate: How do I clear my browser cache and temporary Internet files?
I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know in the comment section. I'm always here to help. Have a wonderful week!
Thank you so much! I tried opening in Chrome and that did the trick! You rock! Thank you again!!!
Thank you again! Just switching to Chrome, solved the problem!! You rock, thank you!!!
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