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I can't register my email in the new receipts. What do I do?

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Re: I can't register my email in the new receipts. What do I do?

I can help you register your email, loukusay.


If you have a gmail address with a "+" character in it, you won't be able to register in our "Email your receipts to QuickBooks Online" feature. Please use another one. Then, follow these steps to register:

  1. Go to the Banking menu, then select the Receipts tab.
  2. Select Register your email to get started. (If you see "Send receipts to," you’ve already registered your email address).

To learn more about this feature, please see this link.


On the other hand, you must use the master admin's login to update the company or billing information. Then, follow these steps: 

  1. Click the Gear icon and select Account and Settings.
  2. In the Company section, update the email address. 
  3. Click on Save.
  4. Select the Billing & Subscription tab.
  5. Look for payment method and click Edit next to your credit card information.
  6. Enter the updated details in Payment Information section.
  7. Click on Save.

If you're still unable to save the changes, please clear the cache storage of your regular browser. Some browsers may have overloaded historical data which results to errors in QuickBooks Online. 


Let us know if you need anything else. We are here to help.

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