I can't send forms through Thunderbird on Quickbooks 2020. Under Preferences>Send Forms the only options are Web Mail and Quickbooks email. Anyone know how to fix this?

Good day, @aaron23.

I'm here to share additional insights about sending forms through Thunderbird in QuickBooks Desktop.

Since you aren't able to select it on your QuickBooks, we can repair your  MAPI32.dll to better isolate this issue. 

To do that:

1. Close all open programs.
2. Open the Windows Start menu.
3. Type "File Explorer" into the search and open File Explorer.
4. Type C:\Windows\System32 into the search. 
5. Find and open Fixmapi.exe. Follow the on-screen instructions to run the repair.
6. When the repair finishes, restart your computer.

For more information about this process check this article: How to fix "Error: QuickBooks is unable to send your email to Outlook"

However, you might also consider using Webmail as an alternate email option and installing the 32-bit version on Thunderbird. To learn more about how to perform this procedure, please visit this link: Set up email service.

Also, you can check out these articles about the operating system, hardware, software, and other requirements to run QuickBooks Desktop:

• System requirements for QuickBooks 2020 and Enterprise Solutions 20.0
• Fix webmail password issues in QuickBooks Desktop

Just hit the Reply button below if you have more questions. We're here to help. Have a good day!

I found and ran fixmapi.exe.  Nothing happened.  (No on screen instructions.)  I also tried running it as administrator, still nothing. 

QuickBooks still doesn't show Thunderbird as an option to send forms.

Good Afternoon, @aaron23. 

I'm happy to help with getting your ThunderBird connected to your QuickBooks Desktop account.   

After reviewing this thread, my colleague @JoesemM provided the correct information. Since this is an ongoing problem, I'm going to suggest calling into our QuickBooks Desktop Support. They'll have tools to correct this issue and get you back to business. 

I'm going to provide some steps below with how to speak with a live specialist. 

QuickBooks Desktop Payroll Support:

1. Sign in to your account. 
2. Select the Help option at the top of your page. 
3. Choose QuickBooks Desktop Help. 
4. Go to Contact Us. 
5. Enter what you're needing assistance with in the How Can We Help? field and pick Continue.
6. Click Get A Callback. 
7. Type in your contact information. 
8. Select Call Me. 

If you have any more questions, I'm always a Reply away. Have a great rest of your day!

I finally had some time to talk to support.  I was basically told that Thunderbird is not supported in Quickbooks 2020 even though  it is listed as supported in the system requirements here:

https://quickbooks.intuit.com/learn-support/en-us/product-system-requirements/system-requirements-fo...

But, I was told if I paid them $300, I would be allowed to talk to someone who actually knew what they were talking about, and they *might* be able to get it working.

Hi aaron23,

You'll want to ensure Thunderbird is the default email in your computer system. Doing this will show as one of the options when setting up email service in QuickBooks Desktop.

1. Go to Start Programs and click on the Gear icon.
2. Choose Apps and select Default apps.
3. Choose Thunderbird under Email.

Then, set up your email service in QuickBooks again.

If the problem persists, I recommend reaching out to our QuickBooks Technical Support Team. They have the tools that will help configure your Thunderbird email in QuickBooks.

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop.
3. Click on Continue as a guest.
4. Choose your QuickBooks Desktop version.
5. Select a topic.
6. Click on Start a Message.

We currently offer one-time support plan for $59.95. You can check out this link for more information about our Care Plans for QuickBooks Desktop.

In case you want to learn more about navigating QuickBooks, you can visit our Help articles page.

We'll be around if you have any other concerns. Have a good one.

I double checked and Thunderbird is set as the default email application.  I can email from other programs through Thunderbird like Adobe reader and Open Office just fine.

I guess I will have to pay for the support if I want this to work.  When you buy new software you expect that support is included, but I know how intuit likes to nickle and dime their customers, so it's not really a surprise.