I cancelled my account last month, but am still receiving a renewal bill this month. The website had said to cancel on mobile app, which I did. Please clarify, help!

Thanks for posting here in the Community, @cwzhang0125.

I'd like to ensure that your billing concern gets addressed so you won't be charged anymore.

To help verify the status of your account and the reason behind the charge that you received, it'd be best to reach out to our Customer Care Team. They have the tools that can help check your billing details and discuss this matter further.

You can contact them through these steps:

1. Click on Assistant at the top.
2. Key in Speak to Human.
3. Select on I still need a Human when promoted with options.
4. Choose your preferred way to speak with our representative.

On the other hand, I'm sharing this link attached to give you details about the different ways of cancelling your QuickBooks Self-Employed account: Learn how to cancel your QuickBooks Self-Employed subscription or free trial.

Let me know if there's anything else that I can assist you with. I'll make sure you're all set. Have a good one!

Hi BettyJane, 

Thanks for your previous post. I got someone to refund my last charge for February, and have been assured several times that my account is properly cancelled, but this morning I got yet another recurring charge for March. I tried replying back to the man who helped me last via his email, but it's not letting me connect with him and says it's a void address. All signs say to speak with a QB Assistant, but I can't access that any more because it says that I would need to resubscribe, because it says my account has been cancelled which it should be. So, I have no account, but am still being charged. Happy to provide the case ID number I was last given, this most recent invoice #, etc but not sure if posting it on this forum is helpful. Please let me know how how to make sure stop getting charged!! 

Hi there, @cwzhang0125.

I'll help you contact our QuickBooks Self-Employed team so that they can review your account. Since we're unable to pull up your QBSE account and review your case in the Community forum, I'd recommend using this link to message them directly: Chat Us.

You can also get a bank statement from your financial institution to review the transaction or check your email to view the details of the billing history.

For other details on a canceled subscription, you can reference this article: Cancel your QuickBooks Self-Employed subscription.

In case you want to avail of the product service someday, you can resubscribe to it anytime.

Let me know how it goes, or share your experience. The Community is ready to help you anytime. Stay safe and healthy!

I subscribed for one year and didn’t even use it, then when I cancelled the subscription last January, quickbooks kept attempting to charge my card every 3 days. I spoke to the customer care they said they don’t support the Middle East! And you don’t have a Middle East representative. I’m stuck with quickbooks unsupportive system. It was easy to subscribe and a true nightmare to unsubscribe. Literally stealing from my pocket. My company ID is [removed] incase someone finally decided help.

Hi there, @A_Aro,

I understand how important it is for you to figure out the issue with your card charges in QuickBooks Online. I know that you have already tried various approaches, yet the problem persists. Please know that we value your time and efforts, and we empathize with the inconvenience you are facing.

I want to assure you that we are committed to providing a seamless experience for you. We apologize for the inconvenience caused and want to help you resolve this issue as quickly as possible. We recommend you get in touch with our Customer Care Team to obtain further assistance. They have the expertise and tools to help you troubleshoot the problem and provide the most accurate guidance. Let me walk you through how to contact product support:

If you are signed in to your QuickBooks Online account:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalised answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
• Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
  • Start a chat with a QuickBooks support expert online.
  • Ask the community to get help from businesses like yours.

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

I've also included a couple of detailed resources about how to get more details about Intuit charges to your credit card or bank account, how to manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or just view your billing history in QuickBooks Online: 

• Understand Intuit charges on your credit card or bank statement.
• Update billing, payment, and subscription info in QuickBooks Online

If there's anything else you're unsure of or any other problems that come up, please don't hesitate to let us know. We understand how frustrating it can be to encounter a situation with your canceled subscription and we're committed to finding a solution that works for you. We appreciate your patience, and your satisfaction is our top priority. We're here to help and we're confident that we can resolve this matter to your complete satisfaction.