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user13889
Level 1

I cannot figure out how to do a partial refund to a customer that paid an invoice using bank transfer (not ccard) I found the payment and hit the link refund... no luck.

 
3 Comments 3
MaryLurleenM
Moderator

I cannot figure out how to do a partial refund to a customer that paid an invoice using bank transfer (not ccard) I found the payment and hit the link refund... no luck.

We're unable to refund ACH transactions, user13889.

 

 If you need to refund a customer who paid through ACH, you'll want to issue them a paper check. Then, record the refund for your customer in QuickBooks. Here's how:

  1. Click + New at the left pane.
  2. Select ExpenseAdd expense or Check.
  3. Select the customer you want to refund from the Payee drop-down.
  4. From the Payment account drop-down, select the bank account where you deposited the overpayment too.
  5. On the first line of the Category column, select an Accounts Receivable.
  6. Enter how much you want to refund in the Amount field.
  7. Fill out the other fields as you see fit, then select Save and close.

Link the refund to the customer's credit or overpayment:

  1. Click + New at the left pane.
  2. Select Receive payment or Receive invoice payment.
  3. Select the same customer you used for the check or expense.
  4. Fill out the other fields as you see fit.
  5. Under the Outstanding Transaction section, select the checkbox for the Expense or Check you created.
  6. Make sure the payment is equal to the open balance, then select Save and close.

Let me know if you need further assistance.

user13889
Level 1

I cannot figure out how to do a partial refund to a customer that paid an invoice using bank transfer (not ccard) I found the payment and hit the link refund... no luck.

Thank-you.

I've mailed the customer a paper check.  Her invoice was for $8300.  She had paid a deposit of half ... $4150.  I refunded $4050 (refunded the deposit minus $100 admin fee).  I did the steps you advised, but this is what I see now:

Customer invoice $8300.  2 payments.

1) the $4150 that she sent via ACH in quickbooks 

2) it shows my check for $4050 that I've just written to her.

 

It says she only has a balance of $100... that she has paid $8200.  

What did I do wrong?  Should the check be entered as a negative amount?

Angelyn_T
QuickBooks Team

I cannot figure out how to do a partial refund to a customer that paid an invoice using bank transfer (not ccard) I found the payment and hit the link refund... no luck.

Thank you for the detailed information, @user13889.

 

We will be recording a refund receipt or a credit memo if there's an over-payment made by the customer. In your case, since you've received the $4150 payment, then you have to record the payment amount correctly. You don't need to record a refund since the invoice amount is $8300. Therefore, the customer still has an open balance on your end.

 

In case if the customer overpays you, QuickBooks recognizes the over-payment and if you wish to return back the amount, you can record a Refund receipt. And, a Credit Memo if the customer wishes to apply the amount to the future invoices.

 

For more information about refunds and credits, check out these articles:

 

Get back to me if there's anything you need assistance with. I'm a post away to help. Have a good day!

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