Hello there, @lancebuck59.
Let me step in and assist you with your concern.
For us to make sure that we're working on the same page, can you please provide the exact error you receive when you use online bill pay?
However, you can perform a basic troubleshooting to check if it's a browser issue or not. Please do your online bill pay using incognito/private browser.
To use a private browser, here’s how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
If it works, please clear the cache on your browser to delete some outdated files that might cause a small error when you do online bill pay.
You may also use this article for more detailed information about online bill pay:
If you have follow-up questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Take care, and have a great day.
