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Experienced Member

I cant get into customer details on the QB app after iOS 13 update. Anyone else having this issue? I cant run my business without customer details readily available?

 
1 Comment
QuickBooks Team

Re: I cant get into customer details on the QB app after iOS 13 update. Anyone else having this i...

Hey there, ultrawavepools.


Our engineers are aware that some customers are unable to open the customer details via mobile app (iOS). Rest assured, they’re working to get this feature working back to normal.


Alternatively, log in to your account using a web browser and create transactions from there.


While waiting, sign up to our notification list of affected. This way, you'll receive email updates about the issue.

 

Since I can't have your details lying around in the Community for safety reasons, it's best to contact our QBO Care Team for further assistance. They can add the company in a secure space.

 

  1. Tap the Help icon to choose the Contact Us link.
  2. Input the issue in the field box and then hit the Let’s talk button to see the support information.
  3. Choose how you want to connect with our support: Get a callback or Message an Agent.
  4. For easy tracking, provide this number: INV-36089.

The data gathered through the investigation will help our engineers identify the number of affected users.

 

For more information about the many uses of QuickBooks Mobile App, you can view the details through here: Firm of the Future.


I appreciate your patience while we’re working on this. If you any other concerns or clarifications, leave me a comment below. I’ll zip right back in to answer you. Have a good one.

 

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