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fuenteshomeservi
Level 1

I collected payment (check) from a customer. I thought i deposited the check to my QuickBooks cash account, the invoice is showing paid but the account is not. help?

 
2 Comments 2
Maybelle_S
QuickBooks Team

I collected payment (check) from a customer. I thought i deposited the check to my QuickBooks cash account, the invoice is showing paid but the account is not. help?

Hello there, @fuenteshomeservi.

 

I'm glad you joined the Community. I can help you change the status of your paid invoices from Not Deposited to Deposited in QuickBooks Online (QBO).

 

When receiving payments in QBO, if you choose to deposit the payments under the Undeposited funds account then this is the reason why the status of your invoice was showing as paid but not deposited.

 

To change the status into deposited, we'll have to create a bank deposit. I'll guide you how:

 

1. Go to the +New button.

2. Under Others, select Bank Deposit.

3. Choose the account from the drop-down arrow.

4. In the Received from column, select the invoices by putting a checkmark in the box.

5. Hit Save and close.

 

Once done, go back to the Invoices page and the status should now change to Deposited.

 

I've also added some helpful articles that you can check on for future reference about receiving invoice payment in QBO:

 

• Record customer payment in QuickBooks Online

• Bank Deposits

 

Feel free to post again or leave a comment below should you have additional questions. I'm always here to help. Take care and have a great weekend.

Maybelle_S
QuickBooks Team

I collected payment (check) from a customer. I thought i deposited the check to my QuickBooks cash account, the invoice is showing paid but the account is not. help?

Hi, @fuenteshomeservi.

 

Hope you’re doing great. I wanted to see how everything is going about the invoices you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

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