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Level 1

I created a sales receipt for a cash payment, but now I can't find it. Can you help?

 
Solved
Best answer February 25, 2020

Best Answers
Moderator

I created a sales receipt for a cash payment, but now I can't find it. Can you help?

Welcome to the Community, @misslindsay76.

 

Yes, I'll be more than happy to lend a hand with the sales receipt you created. I suggest running the Audit Log report to view the details of any transactions a user creates in QuickBooks Online.

 

Here's how:

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Audit Log below Tools.
  3. Hit the Filter drop-down.
  4. Choose necessary options.
  5. Tick Apply

 

Another alternative you can try is by going to the All Sales section and filter transactions to Sales Receipts only. Please follow these steps:

 

  1. On the left panel, hover your cursor to Sales.
  2. Select All Sales.
  3. Click the Filter drop-down. 
  4. Below Type, choose Sales Receipts.
  5. Customize the options.
  6. Hit Apply.

For additional information about the Audit Log feature, check out the following article. It also contains detailed steps and additional information for your reference:

 

Use the audit log in QuickBooks Online.

 

Let me know if you have further questions or other concerns. Please know the Community has your back. I’ll be right here to assist further.

View solution in original post

1 Comment
Moderator

I created a sales receipt for a cash payment, but now I can't find it. Can you help?

Welcome to the Community, @misslindsay76.

 

Yes, I'll be more than happy to lend a hand with the sales receipt you created. I suggest running the Audit Log report to view the details of any transactions a user creates in QuickBooks Online.

 

Here's how:

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Audit Log below Tools.
  3. Hit the Filter drop-down.
  4. Choose necessary options.
  5. Tick Apply

 

Another alternative you can try is by going to the All Sales section and filter transactions to Sales Receipts only. Please follow these steps:

 

  1. On the left panel, hover your cursor to Sales.
  2. Select All Sales.
  3. Click the Filter drop-down. 
  4. Below Type, choose Sales Receipts.
  5. Customize the options.
  6. Hit Apply.

For additional information about the Audit Log feature, check out the following article. It also contains detailed steps and additional information for your reference:

 

Use the audit log in QuickBooks Online.

 

Let me know if you have further questions or other concerns. Please know the Community has your back. I’ll be right here to assist further.

View solution in original post

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