Thanks for the details, applianceattack.
Due to the nature of this matter, for security reasons, you'll need to get one of our Payments Support to perform the process. You can obtain the contact information through this article (scroll down to Merchant Services (Payments):
Support hours and types.
Also, the hyperlink above contains the support hours and types for the other QuickBooks versions.
Please know the Community has your back. If you have any other concerns, post a comment below. I’ll be right here to assist further. Enjoy the rest of the day.