I want to make sure you'll be guided to the right support. I'd like to check this for you and get it taken care of myself.
However, as much as I would like to get this handled directly, pulling up chat records requires your account information, which I am unable to do in this public forum.
I recommend getting in touch with our QuickBooks Support to help you check the status of your package and ask for the tracking number. All account-related concerns need to be directed to our phone support for security purposes.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PMon weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
I recommend visiting this link: Account Management. These will provide links about managing your QBO account, income, expenses, inventory, and running reports.
If there's anything else I can help you with, please let me know. I'd be more than willing to lend you a hand.