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trentongodley
Level 1

I downloaded the mobile app, but it doesn’t sync with my desktop to show my previous invoices. Any ideas?

 
4 Comments
RCV
QuickBooks Team
QuickBooks Team

I downloaded the mobile app, but it doesn’t sync with my desktop to show my previous invoices. Any ideas?

Let's perform some troubleshooting steps to sync your invoice transactions in your QuickBooks Self-Employed (QBSE) account, trentongodley.

 

The mobile app is always in sync with QBSE on the web. Also, any task you do or information you add in the app shows up on the web, and vice versa. 

 

If the transactions are not syncing into the web version, you can try clearing the cache app data in your phone settings. This helps us to refresh your QBSE mobile app.

 

For more details about invoicing in your app, check out the Invoicing in the Mobile app article: 

 

If the same thing happens, try uninstalling and reinstalling the app. This resolves any app issues and restores the connection between your mobile app and your QBSE account. 

 

I've got a link here where you can find articles about managing your sales transactions: https://quickbooks.intuit.com/learn-support/en-us/sales-and-customers/07?product=QuickBooks%20Self-E....

 

Fill me in if you need a hand with categorizing the transactions or any QBSE related./ I'm glad to help. Take care always. 

TheStoneHouse
Level 1

I downloaded the mobile app, but it doesn’t sync with my desktop to show my previous invoices. Any ideas?

It's few days, tried everything but transactions are not syncing 

TheStoneHouse
Level 1

I downloaded the mobile app, but it doesn’t sync with my desktop to show my previous invoices. Any ideas?

I tried everything including clearing cache, data, uninstalling QBSE. Reinstalled but my reviewed transactions are not syncing on the app. Computer is showing verified. App shows hundreds as unverified. Need help

Rasa-LilaM
QuickBooks Team

I downloaded the mobile app, but it doesn’t sync with my desktop to show my previous invoices. Any ideas?

Hi there, TheStoneHouse.


I appreciate all your efforts in trying to resolve the issue and letting us know the result.


We’ll have to perform in-depth troubleshooting steps to check why transactions show as unverified. It requires us to collect personal data to open your account.

 

I recommend contacting our QBSE Care Team. They can look into this further in a secure environment. Then, configure your company to make sure transactions for both platforms will sync together.

 

Here's how:

 

  1. Click the Assistant icon to open the QB Assistant window.
  2. From there, enter the issue in the Type something box.
  3. Choose I still need a human to display the support options.
  4. From there, select Message an agent or Get a Callback.

If you're using a mobile device, follow the instructions in this article: Contact QuickBooks Self-Employed Support. 

 

For tips and resources to help easily perform tasks in QBSE, check out this guide to view them: Self-help articles. 

 

Feel free to visit the Community again if you have concerns about QBSE. I'll get back to make sure you're taken care of. Have a good one.

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