cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

I enter a check into quickbooks, and I press next/save it wont let me save it. Nothing happens when I hit the button Help?

 
2 Comments
Not applicable

Re: I enter a check into quickbooks, and I press next/save it wont let me save it. Nothing happens when I hit the buttonHelp?

This is going to sound like a stereotypical help desk response:

 - have you exited out of QuickBooks, and cleared browser history?

 - have you tried using Chrome?

 

I have had exactly the same issue on several screens (not just Check entry).  

 

I only use QuickBooks on Chrome now, which has significantly reduced the number of times I get this situation occurring.

 

Good luck!

QuickBooks Team

Re: I enter a check into quickbooks, and I press next/save it wont let me save it. Nothing happen...

Hi @phil10,

 

Allow me to join the conversation to share my thoughts on this situation.

 

I agree with the steps provided by @trblenk2 and can confirm it to be correct.

 

To put it in detail, if you're using a browser to open your QuickBooks Online (QBO) company, try a different browser to see if that helps. We recommend Google Chrome since the system is designed to work with that browser in mind.

 

If it works but you want to continue with your original browser, you can clear its cache. Check the article provided for the steps required for different browsers.

 

In case you're using the QBO desktop app, you can clear its cache by resetting the app data.

 

Here's how:

  1. Click the Help button.
  2. Select Reset app data.

Once everything's wrapped up, you can visit this article to understand the difference between bills, checks, and expenses. it's a guide for you as to when to enter a bill, a check, or an expense.

 

Drop a comment below if I could still be of service. I'll get back to you as soon as I can.

Need to get in touch?

Contact us