I got an email from QuickBooks saying I received a payment. When I clicked to view, it took me to my dashboard and there are no payments anywhere to be found.

Hello there, taylor-rootedhrc. It's nice to hear from you.

I'll share a few details about why it happened. 

When the payments are not deposited yet, we're unable to view them from the email you've got. 

Usually, it will be deposit in your bank account within 2-3 business days of the transaction. Please take note that it varies depending on the time of day you enter transactions, and how long it takes your bank to verify and process the funds. 

If this is more than two business days, you can utilize your Merchant account to see the activity time frame.

Here's how:

1. Sign in to Merchant Center.
2. From the top menu, click Activity & Reports.
3. Then, select Transactions.

Also, you can check this article for additional details: Find out when QuickBooks Payments deposits customer payments.

You can always go back to this thread if you have other questions. Take care and stay safe.

Hi taylor-rootedhrc,

Hope you’re doing great. I wanted to see how everything is going about the payments received from your customer. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!