Thanks for taking the time to reach out to us. As much as I love to help you, rjhomesandimprov, Since this is a public forum and we're unable to view your account. This requires contacting our customer support team. This way, we'll be able to pull up your account in a secure session and to answer your concern.
Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.
Here's how to contact our support team:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Press See examples.
- Enter your concern.
- Tap Contact us.
- Choose either:
- Post a question
- Message an agent
- Get a callback
Just a heads up, we have limited staffing and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
To understand the QuickBooks service fees and refund, you can refer to this article: Charged a fee on refund or void transactions.
I got your back if you have any other concerns with this or any QuickBooks related things. Just reach out to me here, and we'll take it from there. Have a great day, and Take care!
