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Join nowHello @nationwide5555,
Let me help share information and guide you on how you can update your account information.
But before we begin, may I know where did you make the change? If it is your company email you can change the settings. Let me show you how.
However, if you meaning to change the email address which is the receiver of the copy every time you send any sales transaction, you can change it by following the steps below.
Additionally, I've also included this helpful reference for a compilation of articles you can use while working with us: Account Management for QuickBooks Online.
If there's anything else that I can help you with, please let me know in the comments below. I'll be here to assist you. Stay safe!
Hello
Thank you for the quick response. The correct information has been changed back, but when emails are received it still is showing the temporary persons information as the sender.
Thanks for keeping us updated with the results, nationwide5555.
Since you've already changed the email address but the emails received by your customer are still is showing the temporary persons information as the sender, I suggest contacting our QuickBooks Support. Since we're dealing with private information, It would be best to handle this in a secure environment for verification.
Here's how you can reach us:
You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.
Know that you're always welcome to post here in QuickBooks Community if you have any other concerns.
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