Connect with and learn from others in the QuickBooks Community.
Welcome to the Community, @sleefw.
I'm here to guide you through the process of entering a refund to your customers in QuickBooks Online.
If you've already sent the refund back to the customer, then you can follow the steps I've listed below:
If you haven't recorded the refund yet, then you can follow these steps:
If you have additional questions, please don't hesitate and ask away! I'm always here to lend a helping hand.